Problem Tracker is designed mainly for Help Desks to organize and keep track of different problems they receive, although any organization who needs to track problems and requests can use Problem Tracker.
Features:
- customizable problem types let you categorize problems how you want, not how I want
- reports on dates, months, days of week, problem types, and by staff member - both printable, and exportable for data analysis
- multi-user capabilities lets you keep track of which of your staff worked on each client’s problem
- networkable so more than one of your staff can use Problem Tracker at the same time. You can use AppleTalk, Novell IPX, or TCP/IP networks (FileMaker Pro or FileMaker Pro server required to serve Problem Tracker, FileMaker Pro required for each client)
- cross-platform capability lets you use Problem Tracker on Macintoshes and Windows
- uses proven FileMaker technology used by millions of users worldwide
- free email-based technical support to registered users. (I cannot give technical support for network troubleshooting. Problem Tracker’s networking capabilities assume you have a functioning AppleTalk, IPX, or TCP/IP network.)
Pricing:
Standalone:
- a mere $20 for the standalone version and a password to unlock the database to make your own modifications in FileMaker Pro.
Networkable and Multi-User:
- $100 gives you the networkable version, an unlimited site licence for one location (for example, one department or geographical location within a 160km or 100 mile radius), and a password to unlock the database to make your own modifications in FileMaker Pro.
- $200 gives you the networkable version, an unlimited site licence for every location within your organization,, and a password to unlock the database to make your own modifications in FileMaker Pro.
- you may pay in cash, cheque, VISA, MasterCard, American Express, Invoice, and First Virtual
How to Pay for Problem Tracker:
- click Register via Web below to register online on Kagi’s registration server. Or enter http://order.kagi.com/cgi-bin/register1.cgi?17 into your web browser. (a secure SSL link available from that page as well)
- click Register Manually to open the included Register program to fill out a registration form and copy or print it and send it to Kagi using one of the following methods:
email:
shareware@kagi.com
fax:
(510) 652-6589
mail:
Kagi
1442-A Walnut Street #392-17
Berkeley, California 94709-1405
USA
Licence Restrictions
- A single user licence allows one copy of Problem Tracker to be installed on one computer. It allows more that one person to use Problem Tracker on one computer, but they must not use it at the same time.
- A site licence allows many users to use Problem Tracker on an unlimited number of computers within a 160km or 100 mile radius of the organization’s location that registered Problem Tracker. This allows for multiple buildings at an organization’s site, telecommuters.
- A worldwide licence allows anyone working for your organization to use and install multiple copies of Problem Tracker with no geographical limitations.
Modified Copies of Problem Tracker
All registered users are legally entitled to modify the copy of Problem Tracker that is registered. They may not redistribute any modified copies of Problem Tracker outside of their licence. Worldwide licencees may not distribute modified copies of Problem Tracker outside their organization. Site licencees may not distribute modified copies of Problem Tracker outside their location. Single user licencees may not distribute modified copies of Problem Tracker at all.
Users wishing to distribute modified copies of Problem Tracker must first arrange an agreement between themselves and Kevin Hayes, author of Problem Tracker. Kevin Hayes can be reached at Kevin.Hayes@Kagi.Com.
Unmodified Copies of Problem Tracker
Users wishing to distribute an unmodified copy of Problem Tracker may do so provided they include all files and documentation and may not include their master password to unlock Problem Tracker. Users must clearly indicate that they are distributing Problem Tracker as shareware.
